Frequently Asked Questions

What is the best browser to use with the DCP?
The best browsers are Chrome or Firefox. There are problems with Internet Explorer, we recommend you don't use it to access DCP resources.

How do I clear my internet browser's cache?
It depends which browser you are using. Click Here to find directions for your specific browser.

How do I set up an account on the new system, http://dcportal.sdcoe.net?
You will receive an email that activates your account and includes your username (your district email address) and unique password for access.

I can't remember my login ID.
Click the "Forgot my Password" link on the home page and you will be sent a new one.

I'd like to know if my district has a contract so I can use the services and resources you provide - what should I do?
Contact Cindy Dunlevy, Project Specialist, Digital Resources, (619) 718-4970, or email Cindy Dunlevy.

I'm having trouble accessing one of the resources in the Open Access Library section.
Most of the resources in the Open Access Library section was developed at the San Diego County Office of Education. For help with a specific resource, contact DigitalContent@sdcoe.net

I'd like to provide access to the resources in the Open Access Library to teachers in my district.
Please feel free to share these resources with colleagues! The resources in the Open Access Library section are freely available to anyone with an Internet connection.

How do I get professional development on using the Digital Content Portal?
Contact the County Schools Librarian's office at (619) 718-4983 or email Jonathan Hunt or Cindy Dunlevy.

How do I get my students access to the Digital Content Portal?
Students are given access through a common username and login password for your site for the year. You will be sent the students' username and password in your activation email. If you did not receive it, please contact Cindy Dunlevy.